Refund policy

At Maratini, we are committed to delivering you with amazing hair accessories and an exceptional shopping experience. We understand that occasionally, you may need to return an item. We are happy to provide you with a full refund (minus the shipping cost). To ensure a smooth and hassle-free return process, please review our return policy carefully:

Return Eligibility

  • We accept returns within 14 days from the date of delivery.
  • Items must be unused and in their original packaging.
  • Please note that sale items, bundles and combs are not eligible for refunds.

Return Process

  1. Initiate the return process by contacting our Customer Service team at hello@maratini.com. Please provide your order number and the reason for the return.
  2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
  3. Package your item(s) securely in their original packaging.
  4. Clearly write the RMA number on the outside of the package.
  5. Ship the item(s) to the address provided in the return instructions. Please note that customers are responsible for the cost of return shipping and we are not responsible for lost or damaged returns.

Refund Process

  • Upon receiving your returned item(s) and verifying their eligibility, we will process your refund within 7 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that refunds may take a few business days to process depending on your banking institution.
  • Shipping and handling charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process to receive a refund and place a new order for the desired item.

Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact our Customer Service team immediately at hello@maratini.com.
  • Provide your order number, a description of the issue, and a clear photograph showing the issue.
  • Our Customer Service team will assess your claim and provide instructions on how to proceed.

30-Day Warranty

  • Every Maratini hair claw comes with a 30-day warranty (starting from the date of delivery). Should your item break within the first month, simply send us a picture at hello@maratini.com along with your order number, and we'll promptly ship out a replacement.

Orders Returned to Sender

  • Orders might be returned to sender due to reasons such as incorrect shipping address, failure to pickup delivery, refusal by the recipient, or customs issues at the destination country.
  • If your order is returned to us, you will be refunded the order amount minus the shipping fees. Please allow 3-4 weeks of processing time for us to receive the item. For any delivery concerns, please email us at hello@maratini.com.

Contact Us

  • If you have any questions or concerns about our return policy, please don't hesitate to contact our Customer Service team at hello@maratini.com.

Maratini reserves the right to update or modify this return policy at any time. Please check our website for the most up-to-date information regarding our return policy.